Knowledge Base

PLEASE...before you submit your ticket, review these guidelines to help us ensure quick, accurate responses to your question:

1. Submit one ticket per subject/issue. Sending multiple tickets for the same problem will not result in quicker response times.

2. To respond to an answer from customer support on a ticket, submit your response on that existing ticket; do not create a new ticket.

3. Occassional increases in the volume of submitted tickets may result in slightly longer customer support response times.

4. Customer support responses involving personal information (orders, compensation, etc.) are based on data currently stored on the SFI system.

5. Attach any related documents, records, receipts, etc. to your ticket that could help explain and/or resolve your question.

6. Keep support issues and ticket feedback/conversations between you and customer support; do not post such information on the Forum, Stream, etc.

7. Before submitting your ticket, review our knowledge base categories below and the SFI Forum to see if your question has already been asked and answered.

TIP: Boost your SFI and TripleClicks I.Q. by exploring our extensive knowledge base:

SFI		TripleClicks
Getting Started E365 VersaPoints Pricebenders Leadership Affiliate Center TripleClicks W3 ECA Program Compensation Sales S-Builder Co-op Standing Orders a2a Contests Marketing/Advertising	Team Building Reference Training PPA (Pay Per Action) TCredits Co-Sponsors/CSAs Gateways Other Gift Certificates Co-op Manager Glossary TCards LocalPay Tips Eager Zebra Games Ask Gery E-Cards	Member Listings Payment Options Products Deal-of-the-Day Pricebenders Services TCredits Member Rewards Points General ECA Program WAVE3 Privacy Policy Terms & Conditions Returns & Refunds Ratings/Reviews LocalPay Eager Zebra

Other Resources For Immediate Help

• How To Get Started With SFI
• SFI Forum (24/7 affiliate discussions)
• SFI Sitemap (find what you're looking for at the Affiliate Center)
• Contact us via phone, fax, or postal mail
• Contact Your SFI Sponsor
• Contact Your Upline Team Leaders
• Your Password/SFIID